At Pick Up, or at their next request?
Unfortunately, for the first time ever, I'm not going to be able to continue booking one of my new clients. My current boarder has a lot of fear reactivity, and certain members of our family can't respond in a beneficial way. We often talk about framing declines in terms of "our" problem when it's really the dog who's the issue. I feel like this case is the opposite. Yes, the dog has problems, but they are workable, I just can't create an environment that helps him through it. My question is this: do I tell the owner at pick up, or do I wait for the next request to come through? She is a friend of mine, and this is the first time she has left her dog with someone else. :( I don't want her to have this negative first time experience, but... We've been communicating frequently since drop off, and she is aware of the reactivity issues he's having.