Client hasn't booked stay that starts tomorrow?

Hi Sydney,

It looks like you're doing the right thing by following up with a text message. If you don't hear back from them, I would encourage you to contact Rover support to see if they can assist. They can be reached at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

Thanks, Jessica

I've had this happen a few times. Typically people are finalizing plans or they don't see the Rover messages for whatever reason. I have yet to find that anyone was doing it purposefully. Once I had a new customer show up without finalizing the booking and she was happy to log onto our wi-fi and finalize it through her phone. She's now a repeat customer and finalizes the stays beforehand.

The next time you text them, remind them to "confirm" at their rover account. You said the "drop" isn't until 5pm? They may be waiting to see if their plans change or don't know they have to "confirm". I have a client that takes a while to "confirm" an extra day or two while she is out of town but due to her business travel she doesn't have a connection.