How do I get paid if the dog stays an extra night?

asked 2014-11-25 22:41:55 -0600

For instance the owner pays for 4 nights and the dog stays for 5. How do I get paid for the extra day(s)??

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answered 2015-03-02 08:57:47 -0600

Both my recent stays ended up adding a day, and it's simple but the payments are split as though it were 2 different visits. In the "upcoming" or "current" stay inboxes it has a button to extend this stay. Either of you can make the request and I personally have had no issues.

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answered 2014-12-04 00:15:58 -0600

I have had a customer need to stay an additional day, I just book the extra day and send it to them for approval, it's pretty simple.

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answered 2014-11-26 10:47:28 -0600

Hi Maranda,

I think you have two options: 1) Submit a new stay request for the additional day, or ask the owner to submit a new request for the second day 2) Contact the Rover customer experience team at 888-453-7889

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answered 2015-03-02 14:51:51 -0600

There's an "extend a stay" button in your message in your inbox now! It's relatively new.

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answered 2014-12-04 09:22:28 -0600

That's exactly right. I just had that happen and that is what Rover team will tell you to do.

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answered 2016-03-18 06:14:55 -0600

What if the owner does not pay for the added day? At this very moment I have a dog that was supposed to be picked up last night and the owner has not responded to any of my texts. I already did the extended stay request and she is ignoring that too.

I should have seen this coming. She only booked through Thursday then when I asked her what time she'd be picking up she stated her flight would be getting in very late (10PM) and would I like her to wait til Friday to pick up. I told her "No problem. I can be up til 11 or so. Then I mentioned that she is booked through Thursday so that is the day she should pick up. I said it nicely :)

Her dog has special dietary needs and each meal was packed in an individual baggie. No meal for this morning. I am stunned she is letting her dog go hungry and trying to save herself one measly day of Boarding fee by doing this.

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Hi Jill, Maybe you need Rover Support to contact her about the extend a stay request. It's valid that there would be extra charges. Since you're out of special dietary needs food and she was flying back, they could question did she make it back home alright? Seems odd that not enough food provided.

Deb A.'s profile image Deb A.  ( 2016-03-18 13:43:10 -0600 ) edit

I've run in to a similar issue, where the owner didn't respond to the additional stay request, and now the stay is over. Should I contact them first and try to work out payment before I go to Rover Support. I'm thinking of proposing that we just book a one night stay so the payment will be added.

Melody H.'s profile image Melody H.  ( 2017-01-17 11:01:03 -0600 ) edit

I am a Rover client and feel that if a client stiffs you or is uncooperative there should be a way that you rate the client just as your client can rate you. Certainly there should be no obligation that you take their animal for sitting in the future. They may have done this to a sitter before.

Carol R.'s profile image Carol R.  ( 2019-05-23 00:27:05 -0600 ) edit

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