Why are funds held 48 hours after the stay?

asked 2014-11-23 10:17:27 -0500

This is my first time sitting a dog and I am curious as to why the funds are held 48 hours after the stay ends? This has been a difficult experience (the dog did not like our dog nor our cats) and now she is late picking the dog up. I am eager to get paid and cancel this account.

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answered 2014-11-24 14:56:17 -0500

Hi James,

This is meant to ensure that the stay was completed as agreed upon. This gives the owner or sitter time to alert Rover of any unused days or additional days that were added to the stay.

If you have any additional questions, please don't hesitate to reach out to the Rover customer experience team at 888-453-7889.

Thanks, Jessica

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answered 2015-04-04 12:46:45 -0500

Hi my name is Dawn and I have been curious about the same kind of question.

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Hi Dawn, Jessica's comment sheds some light on this question. It is to ensure that the stay was completed as agreed upon. If you have specific questions, please give Rover a call.

Amber C.'s profile image Amber C.  ( 2015-04-06 14:07:06 -0500 ) edit

Thankyou Amber it was very helpful

Dawn S.'s profile image Dawn S.  ( 2015-04-10 16:44:51 -0500 ) edit

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