This is my first time sitting a dog and I am curious as to why the funds are held 48 hours after the stay ends? This has been a difficult experience (the dog did not like our dog nor our cats) and now she is late picking the dog up. I am eager to get paid and cancel this account.
Hi James,
This is meant to ensure that the stay was completed as agreed upon. This gives the owner or sitter time to alert Rover of any unused days or additional days that were added to the stay.
If you have any additional questions, please don't hesitate to reach out to the Rover customer experience team at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].
Thanks, Jessica
Hi my name is Dawn and I have been curious about the same kind of question.