Disputes at the end of the stay?
So i am discussing a job with a woman who is very uncomfortable with paying me upfront. i am awesome and her pets are in good hands :) but I'd love to give her some peace of mind.
If she comes home after her vacation and found that I didn't do my job at all, would she be able to get her money back?
Secondly I'd also like to protect myself, if someone after their stay decides they were not happy with my service but for an unfair reason or they lie am I protected in any way?
Thanks!
Also, Rover will only remove reviews if they're objectively and egregiously untrue, like 'This sitter killed my dog' if you clearly didn't. Reviews that nitpick subjective things will be left up, good or bad. The major way you protect yourself is by being discerning about customers.
If you decide to reject her request you can say something like 'I think it might be best if you find someone who has more verified reviews on this site. I totally understand your concerns and certainly don't want you to feel uncomfortable with this stay.'
Thank you both. That is very helpful. It would be my first time so I am a bit nervous with how it all works and I want people to feel comfortable.
This is one of the reasons I like rover so much! I don't like asking for payment. Here, the website does it for you! I have had an owner come back sooner than anticipated and Rover was easy to work with in giving them their money back.