What's your script for...?
There's been quite a bit of discussion lately around Pick Up/Drop Off times, and clients who disrespect our time and their previously stated arrival time.
I'm going to start sending my new clients a Welcome Letter before they drop off for their first stay. It'll cover some tips and unofficial policies to ensure they (and I!) have a pleasant experience. Would anyone be willing to share their script for communicating the need for punctuality when Dropping Off/Picking Up? I'm thinking something along these lines:
A text when you're on your way to Drop-Off/Pick-Up is greatly appreciated! I love offering extremely flexible hours for my clients, and am happy to schedule my other appointments around your needs. Please respect the time I have scheduled for you, and be as prompt as possible. If you're running behind of or ahead of schedule, just let me know!
Just a rough draft...other ideas and critique appreciated!