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I have to say this new late cancelation record is very one sided?

I have had NUMEROUS clients cancel on me in the past last minute. I think it's very one-sided for Rover to do this hitting sitters and not include customers that late cancel in keeping a record of how often they do this. Sitters are just as important as clients to Rover. This needs to be for both side of the coin not just one. Sitters need to know if they book with someone that has a chance of cancelling with them and missing out on potentially booking another client.

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Deb A.

I don’t offer walking services on Rover(or Wag), so I’m not experiencing what you are.

It’s completely unfair to the pet to be penalized for the faults of humans & their lack of planning or commitment!

People who like cancel , whether that is a client or a sitter, should have that metric publicly exposed on their profile and maybe even prohibited from booking services in advance.

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I totally agree with that idea, all sitters and clients should have a rating system visible that shows cancellations. But on the other hand, I can't see a client's profile or their photo or any important info, so i doubt Rover will try to implement this. But it's a good idea.

Lenka L.

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Lenka L.

I agree with you. I was in the same situation few weeks ago, not only here on Rover but on Wag as well. Rover at least allows you for have cancellation fees set up for Boarding or drop in visits, and I use that option 100%.

With walks, people do cancel last second and they see no problem with it. We definitely should get a cancellation fee paid to us, but I don't see that happening.

On the other hand, I believe, we as sitters can cancel last second as well, and we do not pay any cancellation fee to the client.

So maybe the whole system should be fixed.

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I have to say this new late cancelation record is very one sided?

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