score:
0

Is it rude to ask client to leave you review on thank you card?

Jessica M.'s profile image

I've had over 12 clients so far this summer since starting 3 months ago, but only 4 have left me a review. I understand clients tend to forget about leaving a review and we all know how it helps grow our business. It could greatly help my profile if most of my clients left reviews. I was thinking about writing on my "thank you" cards I send home with the pups to leave a review if they wish. Is that a good idea? Does it sound too assertive and forward? I don't want to seem desperate for reviews. Let me know your thoughts!

4 Answers

Sort by » oldest newest most voted
score:
1
Lisa P.'s profile image

No, it is not too assertive or forward to ask for a review! I literally ask every client I have sat for, for a review…within 24 hours of their return, I shoot them a message and ask “how’s everything going?” They reply and then I ask, “Would you mind leaving me a review? Rover will send you an email within next day or so, with a link..I really appreciate your feedback, it means a lot to me and helps my future bookings!” I have never had anyone say “No.” It’s either a “Yes” and it happens, a “Yes” and they just forget, or no reply…and I mean who can say why? As sitters, we will deal with all types of people…if you’re truly a great sitter, no fear in asking. Worst case, they just don’t. So what. People are people and forget or maybe they didn’t vibe with you…which in that case, best they don’t leave a review. Lol. It is NOT too assertive to ask for a review, that’s how we build our business!

Comments

Also I would direct text them. I always text my clients directly. More personable and mostly everyone on their phone…often…they see your text…it’s just a next click to go into email to leave review..Leave handwritten notes to talk about how great it went…text for reviews IMO.

Lisa P.'s profile image Lisa P.
score:
0
Heather H.'s profile image

Absolutely not rude. I also send a message asking them to.

score:
0
Karen R.'s profile image

it sounds fine to me.

score:
0
Nathalie C.'s profile image

I ask every client to leave a review on Rover. I even send a quick reminder on Rover if they have not done so after a week or two. Reviews are super important for your ratings.

Related questions

My client would like to add a review. Do I need to send her something or does Rover automatically send it out?

Any tips for new sitters? (Like how to get people to start booking you)?

can Rover clients give a bad review based on a refusal to watch a dog after a meet and greet?

Does anyone know what the going rate for boarding a rabbit?

Anyone interested in becoming a referral sitter for my clients?

What is your (real) cancellation policy?

As a sitter, how can I obtain a home inspection and phone-screening tag?

Has anyone ordered a ball cap with the Rover Logo on it?

Raising dog walking rate for potential client?

How long does it generally take to complete background?

DISCLAIMER: The information made available on this forum is provided by third parties and not by Rover.com. As further set forth in our Terms of Service, Rover.com does not make any warranties regarding such information, and you should conduct your own diligence before relying on it.

Need Help?

© 2016 Rover.com. All Rights Reserved.