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Where are my review and tip?

Sara L.'s profile image

My client left a review and a tip for me on Rover- I know this because Rover sent me a notification saying: “Congratulations, Sue give you a tip and a 5-star review…” but neither of these things are showing up on my profile. Is there a lag time between Rover telling me this and Rover posting this on my profile and account?

Comments

I am having the same issue. Did you ever get an answer? It's happened more than a few times for me.

Melanie K.'s profile image Melanie K.

1 Answer

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Karen R.'s profile image

Only Rover can tel you about processing delays for both the review and tip. Try calling Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

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