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Why don't I show up in the Mobile app?

asked 2016-04-27 16:03:13 -0500

On the computer when I search sitters, I am typically in the top 5 sitters in my zip code for dog sitting in home, drop-ins and dog walking. However, when I search from the mobile app, I don't appear at all. Neither do almost all of the top people I see when I search on my computer. What's the difference? Am I losing potential customers because of this?

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answered 2016-05-06 18:16:26 -0500

In the beginning, I didn't show up either, but now after speaking directly to Rover customer service, I always do whether it is on the computer or app, and when I'm logged in to Rover. Now though, I have been looking for a friend of mine who is starting up, and I can't find her yet either? May have to give them a call again! By the way, they are very helpful and supportive, whenever I call, so don't be afraid to call them directly!

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answered 2016-04-28 12:04:29 -0500

I wonder if your search parameters are set differently on your computer? (maybe one only searches sitters and not boarding). There's also "auto-availability" that will remove you from showing up in searches when your available slots are filling up.

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I have plenty of spots available. Even when I view the map where it shows pinpoint of where each sitter is, the #1 guy for dog walking on my computer doesn't even show on the app.

Ashley C.'s profile image Ashley C.  ( 2016-04-28 14:08:22 -0500 ) edit
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answered 2017-03-13 22:28:15 -0500

You have be in private mode otherwise your computer will still save your settings. In the mobile phone app there's no way for you to log out to get a true sense of where you ranking.

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answered 2016-04-28 11:22:06 -0500

If you are logged into Rover, you will never show up in search results. Perhaps you are automatically considered logged in when you are using the app.

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I feel like this isn't true only because I'm logged in when I search on my computer.

Ashley C.'s profile image Ashley C.  ( 2016-04-28 14:07:15 -0500 ) edit

I don't show up in search results if I am logged into my computer. I will use the map function and drill down to my neighborhood and I am not there at all. I have checked on other browsers, where I am not logged in, and I will eventually show up.

Karen R.'s profile image Karen R.  ( 2016-04-28 15:10:15 -0500 ) edit
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answered 2016-04-28 08:39:53 -0500

Hi Ashley: I have never done a search on the mobile app, until now! And yes, I don't show up in any searches on the mobile app either. I did find, however, a sitter that lives closer to me than the ones that show up on my desktop searches (along with the ones that always show).....interesting,

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