score:
0

Sitter is now set to away after agreeing to sitting?

Len E.'s profile image

I confirmed a booking and paid, after paying though the sitter stopped replying to me, and has given me no updates. Today is the day he is supposed to come to pick up my dogs and I see on his profile he is set to away now. This is kinda last minute and now I don't know if he is away because he has my booking or is actually away and now I have to scramble to find a sitter to watch my dogs.

1 Answer

Sort by » oldest newest most voted
score:
0
Karen R.'s profile image

Call Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. They'll deal with it. Just FYI, the sitter does not have your money, but you are still inconvenienced because Rover will need to scramble to find you another sitter. That's what their guarantees are all about.

Related questions

What do you do when a clients dog damages something?

Continuing care when the booking hasn't been confirmed?

How do you handle dog owners that are not prompt about their pick up/drop off time?

Does anyone know what the going rate for boarding a rabbit?

How do you tell an owner they aren't a good fit for you?

Do you recommend other sitters if you deny a booking?

Is your income limited based on a timeframe?

Additional insurance questions?

Added services not showing on calendar?

Why don't I show up in the Mobile app?

DISCLAIMER: The information made available on this forum is provided by third parties and not by Rover.com. As further set forth in our Terms of Service, Rover.com does not make any warranties regarding such information, and you should conduct your own diligence before relying on it.

Need Help?

© 2016 Rover.com. All Rights Reserved.