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dog not picked up on last day of booking?

Sheree & Christopher D.'s profile image

II had 2 dogs who were supposed to be picked up last night and their travel was delayed. I did not extend because I was waiting to see when the owner would be picking up. Now I cannot modify the booking because it is past :( I also cannot get a hold of support to help me :(. Does anyone know how to do this? I need help ASAP! The owner is on her way here now....

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Karen R.'s profile image

Here's the number for Customer Support: [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

If you can't extend, then create a new booking that represents the overage. The client needs to confirm and pay before picking up the dogs.

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