Multiple dog rates - 3 dogs - are first and third full price and only second is the additional dog price?
I just had a client book 3 dogs for a Drop In I have my settings at $15, and $5 additional dog. The client was charged $15 for the first, $5 for the 2nd and $15 for the third.
Is this correct? Support says it is. I find this strange - I'm not driving somewhere else and doing a whole other Drop In. My fees say $5. What about the 4th or 5th dog?
I just called support back. The first person gave me bad information - and she was SO sure of herself - I even with me saying it does NOT make sense. When I called back I spoke with a supervisor and she said ALL additional dogs are charged the Additional Dog Fee. I manually corrected the fee
That's pretty pathetic that support can't even give you the correct answer, but I am not surprised. I have been going back and forth via with someone there who clearly can't read and is cutting and pasting boilerplate garbage.