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Communications with Clients confidential?

Shari M.'s profile image

Is correspondence with a client confidential? I am unclear if emails/texts/app conversations are seen only by owner & sitter (or whoever may have access to their Rover PW) or do they stay on some sort of "Rover Radar", accessible to Rover customer service, etc. Conversations monitored? I have been asked the question by several clients when they are giving me any type of entrance or security details ( or anything they may consider private in nature ) via those platforms.

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Walt G.'s profile image

All communication between clients and their sitter remain on the Rover platform and can only be seen by the client and the sitter along with Rover support. However I wouldn't use the platform to transmit sensitive data like security codes to access devices or security systems, just in case there is a breach. I typically get codes and stuff during the meet and greet. Best of luck

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