Late Pick-Up Fees?
I know there are a lot of posts out there about late pick-up (ex: dropping off in the morning, picking up late in the evening, etc.) but I was wondering how others go about addressing these extra charges? There unfortunately isn't an option for adding some of these (as far as I could see) so I was wondering, how do you list these on your profile? Or do you address them during the Meet and Greet or in your messages? Any recommendations on how to discuss this with pet owners?
Additionally, what do you do if a pet owner says they will pick up at a certain time, but then they don't show up until much later? Is there a way to add extra charges on Rover in this scenario?
If you take a dog for boarding and the owner gets a day of daycare at the end of the stay because they are dropping off in the early morning and after their trip plan to pick up late in the day, Rover should automatically factor in the added day of daycare. Getting paid for 3 out of 4 days adds up.
This is about the 12th time I'm not getting paid for 6 to 8 hours due to late afternoon pick up at the end of an extended stay. On Christmas eve no less.