people not showing up when they say they will?
Hi!
I've been frustrated lately with clients that give me a time and then do not show up to either drop their dog off, or pick them up when they say they'll be here. For example, this morning, a client was originally supposed to arrive at 9-9:30. Around 9:30 I messaged him and asked if I should expect him soon. His answer was that he'd be here by ten. It is now 11:15!!!! What is wrong with people? I don't understand. I sent him a message saying " I hope you didn't get lost!" but he has not replied. I'm so confused.
This is not the first time it has happened and it is so disrespectful. A client was supposed to pick up there dog at 8pm once and didn't show up until 9:30. I'd understand if your plane was delayed, etc.. but she didn't tell me she was going to be late until 8:10!
I think I just needed to rant but does anyone have any suggestions to keep this type of behavior at bay?
Thanks!
I have low tolerance for flaky behavior--Deb A's. suggestion is very good as an attempt to tighten up the pickup times. But what if the disrespectful behavior continues? This has happened only once so far with me. When they tried to book again I declined and referred them to the free Rover Match.
Life is too short to deal with disrespectful people endlessly, and obviously some sitters are more willing to put up with sh*t than others. Drop the client if they continually don't respect your time. Some sitters also make up appointments to go to so there's more incentive for the client to show up
If there's a pattern of always late without a very good reason, I definitely stop taking the dog. And by pattern, I mean once or twice and that's it!
Charge Them Extra. Like they do at child day care........! They'll get the hint.