Booking: How Far in Advance?
Hello, fellow Rovers!
How far in advance do you allow clients to book? I prefer to take one household at a time, and the increasing number of requests I receive means telling more people no. Is it fair to allow bookings months and months ahead of time? I suppose I could clearly state my policy and then recommend booking as soon as possible.
For example, I've got a new client who knows her travel dates for the entire 2015 year and wants to book now. Aside from the fair--not--fair thing, I'm hesitant to book that far out because it limits my "freedom" to be involved in last minute activities (and by last minute I mean several weeks or months out). Furthermore, I'd hate to book someone and then have something else come up that I need to participate in but prevents my sitting (thus creating a cancellation).
So far, I've told clients I will tentatively put them down and then confirm, a) within the same calendar year, and b) no more than three months out.
Thoughts?
I have had the same situation. I don't book more than 2 mos in advance. I have the owner put in a request on Rover.com, so can see the request and the date. I tell them I will let them know 4-6 wks before whether or not I will be available. Essentially, they are reserving their spot for first dibs.
Thanks! I guess I need to let my current clients know they need to get on the ball about booking! :)
I am so glad you posted this! I never thought of this but as I am quickly gaining new clients and I have some repeat clients that travel frequently I will need to consider this as a possible issue in the future.
Now that I've gotten a bit more familiar with Rover, I'm wondering about Kelley and Jeff D's suggestion. Doesn't Rover force you to either Accept or Decline a request within a certain amount of time? I think Pending Requests also impacts your profile's performance in an owner search.
I think 3 months out would be a MAX limit for me, and possibly only 2 months for new clients. That way your "regulars" would still get first chance to book and stay with their favorite sitter.
Getting to know other nearby Rover sitters is something I would like to do in addition to booking in advance. Similar price range and area back up is good to have for when you just can't accomodate all requests. I'm sure clients, and sitters, would appreciate the help!
My goal is to eventually have all repeat clients. I have several clients that do a lot of business travel. They give me their dates anywhere from weeks to months in advance and I put it on my personal calendar if their dates are to far out. If they put a request on http://rover.com they must pay at that time. I have found that if dates change it can get complicated to make adjustments with payment. My repeat customers and I keep in contact and agree on the date to submit the Booking to rover. On your rover calendar you put in how many spaces you have available. With 2 of my clients I have agreed to keep spaces available with them and it has worked very well for me and them. It has taken time, but I rarely get a "day off" in the business lingo but... (more)