I am sitting a dog for more than a week and gave them a discount and it was a few hundred dollars, after they booked with me that night I noticed that I had a hundred less than what I had them booked for, does rover take money out of your booking order? If so how much? If not do they not show the complete amount right away?
As answered above, Rover does take 15% of your total booking amount, which would reflect any adjustments/discounts you've given to clients. If you are looking at the Pending Balance shown on your Dashboard, that will reflect the net amount due you, after Rover takes its fee. There may also be a $10 Rover bonus included in your Pending Balance, but it can only be redeemed for Rover services--not cash withdrawal. So, unless you use it, there will always be this $10 difference between what you've earned and the total shown. However, it is very clear when you click on Payments and History.
Rover is taking 20% of my money every time I dog sit. Is that too much?
Not really that's actually pretty fair. Wag takes 25% from walkers and I also do uber and they take a a similar cut. They charge that much because that's how they make their money. They use the money to pay for services like customer support, adverts, insurance, etc. 20-25% is fine.
Can someone please clarify what the percentage is that Rover takes? I see 15% in the initial response then 20% in the comments. Can someone please clarify which it is? Thanks!
Michelle, was this ever answered?
I would like to know also.
If you made an account before March 1, 2016 they take out 15%. If your account was made after that date, they take out 20%.
I am confused though, because when booking, they dog owner also pays an additional fee that is claimed to cover the Rover services. So it seems like they are being double charged. Rover gets that fee, plus some of the money that they claim go to the sitter. Am I missing something?
The fee that the owner pays is 5-7%of the booking cost added to the total cost, and the owner side service fee caps at $25, so it isn't "double" it is just that both the sitter and the owner have fees. The owners see the service fee when they pay so they are fully aware of the fee.
None of the fees are hidden, all fee information is available to both the sitters and the owners if they take the time to look it up in the Help Center
So why are there two charges like that? Are they going to separate places? As an owner who often used Rover, I thought that the sitters got the full amount I paid to them, and that Rover only got the additional service charge.
I googled it and couldn't find the breakdown of the double charges (the service fee charged directly to the owners and the money taken out that owners think are going to the sitters). You said it's in the Help Center. Can you please share the link? Sorry I'm new to the sitter side and still learning
The owners are charged 5-7% of the booking cost (not to exceed $25). Rover then takes 20% of the booking amount and keeps it for themselves. For example if the price for boarding is $30 a night and you book for 3 nights: $90. Plus the service fee (that’s your total) the sitter only gets $72.
It looks like Rover takes an additional 20% from pet sitters and also mentioned about withholding taxes. Companies can do this and might never actually submit those taxes to the IRS. The fees seem exorbitant for the "services" provided by Rover
I’m confused as well. So I booked a boarding. I paid 230 And rover charged 36 for a total of 266. Rover got the 36 they charged me so, now are tou telling me they get a cut from my boarder as well?
Brenda B, yes. Rover charges you a "service fee" that can't exceed $50 per booking, I think (having checked to see if that's still the amount) plus they take 20% from the sitter's payable amount. Go to the Help section and search for Fees. It explains both types.
Brenda B: here is the link https://support.rover.com/hc/en-us/articles/205385304-What-are-the-service-fees-
I would like to add that one important thing that I would like very much to have is an itemized accounting of all of the fees/charges for our accounts available on this site for us to look at any time. It seems like that is a basic part of what should be here.
Another "wishlist" item is a calendar that automatically populates here including our booked stays. Not available for others to view, but with the names of the dogs, booked dates highlighted, and whether it is a sitting or hosting.
Please?
I second both of these requests!
I would like the Calendar with dogs' names as well!
I will third both of these requests! Also, please look at a cap on Rover fees for longer term sits. And please look at a lower rate of rover fees for repeat bookings. A tiered system for proven success just makes sense. Thank you.
Yes to all if the above suggestions+requests. Thanks!
Please Do This
Absolutely in favor.
In the meantime - I sync my Rover calendar with my email calendar; it updates automatically and I always know when I'll have clients. :)
I agree there should be a step down fee for repeat bookings- that is only fair. And yes to the calendar with dogs names etc.
Agreed! Itemized fees should be clearly stated in our accounts.
If the bill was a few hundred (assuming 300) .. how was she short 100 if the fee is only 15%?
Rover says 15% https://support.rover.com/hc/en-us/articles/203062400-Is-Rover-free- (This is the link to their policy)
If the number does not seem right, Sydney, please contact Rover support at 888-453-7889
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