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How much does rover take out of your booking pay?

asked 2014-12-20 18:31:23 -0500

I am sitting a dog for more than a week and gave them a discount and it was a few hundred dollars, after they booked with me that night I noticed that I had a hundred less than what I had them booked for, does rover take money out of your booking order? If so how much? If not do they not show the complete amount right away?

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5 Answers

7
answered 2014-12-21 13:26:48 -0500

As answered above, Rover does take 15% of your total booking amount, which would reflect any adjustments/discounts you've given to clients. If you are looking at the Pending Balance shown on your Dashboard, that will reflect the net amount due you, after Rover takes its fee. There may also be a $10 Rover bonus included in your Pending Balance, but it can only be redeemed for Rover services--not cash withdrawal. So, unless you use it, there will always be this $10 difference between what you've earned and the total shown. However, it is very clear when you click on Payments and History.

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Comments

Rover is taking 20% of my money every time I dog sit. Is that too much?

Brandon M.'s profile imageBrandon M. ( 2017-07-16 12:38:51 -0500 )edit

Not really that's actually pretty fair. Wag takes 25% from walkers and I also do uber and they take a a similar cut. They charge that much because that's how they make their money. They use the money to pay for services like customer support, adverts, insurance, etc. 20-25% is fine.

Esteban C.'s profile imageEsteban C. ( 2017-07-23 22:29:37 -0500 )edit

Can someone please clarify what the percentage is that Rover takes? I see 15% in the initial response then 20% in the comments. Can someone please clarify which it is? Thanks!

Michelle H.'s profile imageMichelle H. ( 2017-08-23 11:50:09 -0500 )edit

Michelle, was this ever answered?

Shannon F.'s profile imageShannon F. ( 2017-10-07 00:02:42 -0500 )edit

I would like to know also.

Kristen C.'s profile imageKristen C. ( 2017-11-20 07:12:02 -0500 )edit

If you made an account before March 1, 2016 they take out 15%. If your account was made after that date, they take out 20%.

Lindsey W.'s profile imageLindsey W. ( 2017-11-27 15:26:39 -0500 )edit

I am confused though, because when booking, they dog owner also pays an additional fee that is claimed to cover the Rover services. So it seems like they are being double charged. Rover gets that fee, plus some of the money that they claim go to the sitter. Am I missing something?

Adele S.'s profile imageAdele S. ( 2018-02-07 12:25:40 -0500 )edit

The fee that the owner pays is 5-7%of the booking cost added to the total cost, and the owner side service fee caps at $25, so it isn't "double" it is just that both the sitter and the owner have fees. The owners see the service fee when they pay so they are fully aware of the fee.

Grace D.'s profile imageGrace D. ( 2018-02-07 13:24:46 -0500 )edit

None of the fees are hidden, all fee information is available to both the sitters and the owners if they take the time to look it up in the Help Center

Grace D.'s profile imageGrace D. ( 2018-02-07 13:26:13 -0500 )edit

So why are there two charges like that? Are they going to separate places? As an owner who often used Rover, I thought that the sitters got the full amount I paid to them, and that Rover only got the additional service charge.

Adele S.'s profile imageAdele S. ( 2018-02-07 13:41:52 -0500 )edit

I googled it and couldn't find the breakdown of the double charges (the service fee charged directly to the owners and the money taken out that owners think are going to the sitters). You said it's in the Help Center. Can you please share the link? Sorry I'm new to the sitter side and still learning

Adele S.'s profile imageAdele S. ( 2018-02-07 13:44:23 -0500 )edit
8
answered 2015-07-24 14:00:55 -0500

Suggestion/Wishlist

I would like to add that one important thing that I would like very much to have is an itemized accounting of all of the fees/charges for our accounts available on this site for us to look at any time. It seems like that is a basic part of what should be here.

Another "wishlist" item is a calendar that automatically populates here including our booked stays. Not available for others to view, but with the names of the dogs, booked dates highlighted, and whether it is a sitting or hosting.

Please?

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Comments

I second both of these requests!

Britney M.'s profile imageBritney M. ( 2016-01-05 22:02:20 -0500 )edit

I would like the Calendar with dogs' names as well!

DIANE B.'s profile imageDIANE B. ( 2016-01-07 11:39:50 -0500 )edit

I will third both of these requests! Also, please look at a cap on Rover fees for longer term sits. And please look at a lower rate of rover fees for repeat bookings. A tiered system for proven success just makes sense. Thank you.

Cheryl W.'s profile imageCheryl W. ( 2016-03-22 12:07:36 -0500 )edit

Yes to all if the above suggestions+requests. Thanks!

V & S A.'s profile imageV & S A. ( 2016-04-08 13:17:04 -0500 )edit

Please Do This

Carson F.'s profile imageCarson F. ( 2017-05-16 15:20:16 -0500 )edit

Absolutely in favor.

Daphne D.'s profile imageDaphne D. ( 2017-08-05 10:19:58 -0500 )edit

In the meantime - I sync my Rover calendar with my email calendar; it updates automatically and I always know when I'll have clients. :)

Gen A.'s profile imageGen A. ( 2017-11-30 21:20:07 -0500 )edit

I agree there should be a step down fee for repeat bookings- that is only fair. And yes to the calendar with dogs names etc.

Sarah P.'s profile imageSarah P. ( 2017-12-07 08:11:43 -0500 )edit
4
answered 2015-04-16 20:56:44 -0500

If the bill was a few hundred (assuming 300) .. how was she short 100 if the fee is only 15%?

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2
answered 2014-12-20 21:47:51 -0500

Rover says 15% https://support.rover.com/hc/en-us/articles/203062400-Is-Rover-free- (This is the link to their policy)

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1
answered 2015-04-16 23:57:08 -0500

If the number does not seem right, Sydney, please contact Rover support at 888-453-7889

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Comments

Did this get resolved?

YUI-TAK L.'s profile imageYUI-TAK L. ( 2015-12-04 18:02:17 -0500 )edit

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