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Difference Between a Modified Booking and a Cancellation?

Hi There!

I have been doing Rover for several months now but only now have encountered a situation I'm hoping can be clarified! I understand there is a cancellation policy in place for certain Rover services and one can adjust the policy from mild to severe. My question is, what if there is a fine line between a cancellation and a modified booking? My situation is that I was approached to house sit for Friday and Saturday nights and my booking would begin tomorrow (Friday), and just an hour ago I recieved a notification that the booking had been modified by the owner to now only have me house sit for 1 day (Friday night). I know it's not a cancellation per se but at the same time, this modification essentially cancelled 1 day that I was already anticipating to work and marked unavailable. I just was curious where the line is drawn for these situations that inevitably arise in a partial cancellation of service. If anyone can share with me their experiences or suggestions for future events it would be much appreciated!!

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Walt G.

Book a Stay
Woodbridge, VA

I don't believe that modifications to a booking automatically kick out an acceptance request to either the sitter or client. Also, Mod's don't trigger the cancellation policy. My question is did the client initiate the mod without texting or calling you ??

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Karen R.

Book a Stay
Chicago, IL

If the client sends you a modification, don't you have to confirm it as any other booking request?

Anyway, I see that you have a strict cancellation policy on house sitting, so the person should definitely not be entitled to a refund for this late cancellation. They have already paid Rover, so you should have some say in whether they receive the refund. Call Rover and see what they say. Good luck!

Added: What I would do is tell the client they need to cancel that sitting date with Rover. No explanations, just that it needs to be cancelled.

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Hi I am listed as strict.. I had a client cancel the stay after she dropped her dog at my home and the dog was in my care.... then without any notification she picked the dog up after closing hours and the dog had been in my care for over 3 hours. She still got 50% refund.... how is this allowed?

Tessa P.

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Difference Between a Modified Booking and a Cancellation?

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