How do I cancel an existing reservation?
I recently booked my dog to stay at a home while I was traveling, but my trip has been cancelled.
3 Answers
This article also describes how to cancel an existing reservation: https://support.rover.com/hc/en-us/ar...
To cancel the stay, contact Rover Support at: [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]
If it were me, I would contact the boarder. We have a "cancel" button available on each upcoming stay. And, it might be polite for the sitter to feel like they're the first point of contact (since that's how the booking began). They might have someone else who was turned down due to unavailability, and could communicate something faster.
Comments
It's better for the sitter if the client officially cancels the reservation through the website. But it is courteous to let the sitter know that you are cancelling your stay.