Problem with Client's House before Stay?
Have you ever experienced an issue with your client's house that was brought to your attention prior to an already booked stay that could potentially impact your stay? How did you handle it?
For example, I got told today when I was picking up the house key for a stay starting this weekend that the client's water heater broke today and cannot get fixed until after he returns (aka after I'm at his house for over a week). This means that I won't have any hot water for the extent of my stay and won't be able to shower in the house unless I want to give myself hypothermia. Obviously, this isn't the clients fault and to my knowledge he did everything within his power to fix the problem. I told him I'd figure out a solution. However, I need to take showers and this totally creates a big inconvenience for me since I will need to either drive out to my gym or back to my house to get hot water, which eats up my time and money. I'm very understanding, but a part of me wants to charge the owner a fee for the increased gas usage. How would you approach this situation?