I find that I have a like/dislike relationship with it. I've had several things come up, some minor.
First: If one of the reasons they're doing is to have less cancellation support requests, I feel like they're going to end up getting more "hey I should get paid because {insert reason} which the app didn't account for".
Example situation, customer orders a drop in visit for 1x on one day and 3x on another, same booking. Rover's system doesn't let you change number of visits on per day, so I use the cost adjustment feature, to remove the extra costs for the 2x non-requested visits.
Rover's (soon to come) system doesn't pay me because I don't log-in with the app (it's going to assume the visit has been cancelled) even though I have an agreed upon set up with customer.
So now I have to contact Rover's support to say, "please pay me, see my exchange with customer". Huge hassle. Rover's only suggestion was, do two separate bookings or email us. Many of these people can barely understand how to use Rover, and now I need them to set up a booking twice. Ugh. Plus they're charging our customers a fee.
So they're confused and paying more than we quoted, which looks bad, imo.
Second: Small thing, but annoys me anyways. The"optional message" area in the report card is not useful. You can't see the messages without going into each and every report card. I think it is better to save the report card and write my messages in the actual messaging area. I have customers who don't care about the report card features (check-in, check-out), they want to see a written response, not a poo summary. So it isn't saving me any time.
Third: I like the idea of a map for the walk, that's cool, but I don't like how inaccurate they can be. For especially paranoid owners, or owners who don't want you walking in specific areas, or owners who don't understand technology, these inaccurate maps can be worrying. I'll require more time for me to explain it's inaccurate about a feature they didn't care about to begin with.
Fourth: Low battery, phone mishap, no GPS signal can all lead to us having to contact Rover to make sure we're getting paid. Which requires us to be even more diligent that we're not missing any funds.
Fifth: Why are all these new features added but the ability to add/see dog notes, see how many miles a customer is from you, and the exact dates of a stay are something we still can't see in the app. That's crazy.
Many of these things are why I feel like it'd be better as optional -- as a badge in Rover's system. I sent Rover feedback on all ... (more)
While I agree it is a nice feature and tool .. this tool cannot be made mandatory or be required to use. As independent contractors, we have the right to run our business as we see fit. We are not employees. Rover should be careful over this one. The IRS may come knocking.
I asked Rover date. They were unclear of the date, but indicated after Sept. I already changed my profile to reflect that I won't offer those services on Rover. Kim made great point. Clients may find& book Rover sitters by find&contact elsewhere or book diff. svc. (Rover Overnight)