Policy for Multiple Requests for the Same Dates?
Hi all,
We do not accept dogs from multiple owners at the same time and have had several instances lately of requests coming in for the same dates. We've had trouble figuring out what the best policy is because we've been burned by holding out for the first request and turning down the latter -- twice we've had the first request change their mind before booking.
Our current situation is this: -- We got a request yesterday for a stay next month from a potentially new client with whom we have not yet had a meet and greet. She has requested a meet and greet for next Thursday. -- This morning, we got a request from a repeat client for the same dates. Obviously we know that her pups are a good fit as they've already stayed with us.
So do I go with the first request, hoping that the meet and greet goes well and that they follow through with a booking, or do I go ahead and book a repeat client who was the second request?
What are your policies, fellow sitters?
Thanks!