Looking for some help with maneuvering rates within Rover. I increased my rates the first of the year, but would like to offer my existing clients a discount. Is this possible? I read something about editing details once a stay is booked...
Hi Leighann,
You can't edit the stay total once its's been booked and paid, but you can edit the total beforehand. There isn't a spot to specify the price for existing customers, but what I've found in the last two and a half years is that a verbal confirmation will do the trick!
If I had raised my price, and received a request from a past client, I would reply back something like 'Of course, we'd love to watch _ again! - I slightly raised my prices but will edit the total to honor your original price per night.'
Sometimes people like to confirm each and every time that I will discount the stay, that's fine - but it's also gotten to the point with others that they just know I will edit the total before I accept the booking. Hope this helps! Let me know if you have any other questions, I have a lot of experience with this.
How do I edit the total?
When you have a pending request, click 'Edit Total' (I believe thats the text) It's right next to the total amount. That will let you apply discounts, charge for pickup/dropoff etc.
what about discounting rate for 2 dogs for 9 days? Right now my fee would be $450. Any suggestions?
You have options when setting rates. On the page where you edit your rates, input how much you want to charge a night to board a 2nd dog in the "additional dog rate" box. To adjust your rate for an extended stay, enter what you want to charge a night in the" extended stay rate" box.