We loved having Kiana stay with our pup for 3 nights! She was very communicative and followed our directions perfectly 😊

I want to take a moment to share my experience as a pet owner in the hopes it will guide others in their decisions. This was our third time working with Kiana to care for our two anxious dogs, and unfortunately, it didn’t go as we had hoped. The first morning of pet sitting, I noticed Kiana hadn’t arrived by 7 am to administer our dog's medication, which we had confirmed the prior day. After waiting for an hour, I tried reaching her through the Rover phone number but received no response after two attempts. This left me concerned not only about her absence but also about my dog missing his medication. Eventually, she arrived 1.5 hours late for the medication. Throughout the day, she was in and out of our home, which was fine as long as our dog received his medication on time. However, she left around 9:30 pm and didn’t return until after 4 am. We were really hoping for consistent care to keep our dogs on their routine, especially while we were away. I always provide detailed instructions so that sitters can maintain our dogs' regular schedules, from medication to feeding and general care. However, I found that Kiana did not adhere to these instructions during any of the three times she looked after our dogs. Sadly, we had to cancel our trip and informed Kiana we would come back after her services of just 27 hours. We agreed to pay her for the full week, even though her services were not fully utilized. When we returned home, our dogs were fine, but these experiences have left me feeling uneasy about leaving them in her care. Sadly, I cannot recommend Kiana as a dog sitter if you need a pet caregiver who can provide the consistency and attention that pets with routines or medication require.