Evan did a wonderful job! He kept us updated with photos every day.

I was very disappointed with the care Evan provided. His responsibilities were simple: refill the feeder, scoop litter, and spend time with the cats. However, within the 30 minute visit, I noticed on the camera that my gray cat’s microchip feeder had been left open, which allowed my orange cat to eat from it. Each cat has a designated feeder, and this was clearly explained during the meet and greet. I messaged Evan to remind him to close the feeder, but he had already left my apartment after staying for less than 15 minutes. He did not take any pictures or complete the visit summary before leaving. When I asked him to return and close the feeder, he agreed, but he never came back. After a reminder, Evan submitted a blank visit summary with a single black picture an hour and a half later. Even if my cats did not want to see him, I expect at minimum a photo of proof that my cats had food and water and that their litter was scooped. I understand that cats can sometimes be shy, but Evan did not stay long enough to give them a chance to come out from under the bed. I am paying for a 30 minute visit, and I expect the sitter to stay for at least 20 minutes, ideally the full 30, to properly care for the cats and give them an appropriate opportunity to come out, interact, and be checked on. My orange cat has consistently come out for sitters in the past, and I expected the same here. Had he waited even a few extra minutes, she likely would have approached him. Due to these concerns, I escalated the issue to Rover support. Ultimately, I chose to cancel future bookings and hire a new sitter because I no longer felt comfortable trusting Evan with my cats’ care during my extended vacation.