I had a disappointing experience with this sitter. I booked through Rover expecting reliability and consistency, but she ended up ending the booking early while I was out of town and asked me to arrange alternative care for my 10 month old puppy. I understand that my puppy has some separation anxiety, but that’s something that should have been addressed before accepting the booking not after I had already left and was relying on her. Being put in that position while away was stressful and difficult to manage. What also concerned me was that she suggested sending my puppy to someone who was not through Rover, which made me uncomfortable since I specifically chose the platform for its safety and accountability. The person who took over care for my puppy did not report any of the same issues and had no problems handling her. That made the situation even more confusing and frustrating. Overall, I felt that the situation could have been handled more professionally and with better communication. I would recommend making sure expectations are clearly discussed upfront before booking.

This was our first time using Erin. She accommodated last minute booking ( 1 day ahead) and took great care of my lab pup. I got a pic of her going in a walk. She was very responsive on the app as well. We will use her again!!