4.9

Reliable, friendly, and great with my cat!

We truly appreciate Alexis, knowing we never have to worry about our fur-babies when our family travels. She send us pictures, videos and updates to keep us connected. Our home is always very well taken care of and we just think the world of her. She’s been such a gift to our pups, cat, tortoise, axolotl and us!!

We love Alexis, and so do our furbabies!

Alexis was great with my cat Daisy. She was consistent everyday and took care of all of Daisy's needs. I will definitely use her services again in the future.

I am not happy to write this poor review.... Alexis has been great with my pets and my home many times in the past. First, let me say that my pets are fine! This was most important. However, my home was not cared for at all, and in fact I feel quite violated with what happened. 1) I have an automatic feeder that has a camera on it so I can see my pets when I'm away. I never use it when any of my cat sitters are at my home, since I always get the alert when the sitter starts their visit. However, I had forgotten that Alexis had started her visit, and so I looked at the camera. I saw her and someone else sitting on the couch. I closed it right away, and I thought, "That's okay I don't mind if she brings someone with her as long as she is doing her job." And didn't think much of it. 2) I had ordered artwork that had arrived in a cardboard container. I think it fell on the floor because when I arrived home it was on the floor, with footprints on it! If I was in someone's home and something had fallen to the floor, I would never just go ahead and step on it! Also, I asked Alexis to please remove her shoes when she entered. 3) There were Del Taco soda cups on my counter, and a few days' worth of fast food garbage in the trash. I guess she and her friend made themselves super comfortable, in a very inappropriate and unprofessional manner. I also found a Truly from my refrigerator in the garbage. Why would someone open my fridge in the first place, much less take something, drink it, and then leave the evidence for me to find in the garbage? 4) They had also watched the Jo Koy comedy special on my Netflix. Netflix tracks what we watch, and I hadn't opened my Netflix while away nor watched that show. I don't know what was happening in my home when she was supposed to play with my cats and care for them and my home. 5) I ultimately feel very disrespected. I spent the evening cleaning my home because I feel that my space was disrespected and violated, and I don't know what else happened in my home. Honestly I had this feeling when my home was robbed in the past, not that things were taken, but that someone would have the bold audacity to be that comfortable and disrespectful and unprofessional in my home. I have canceled future work with Alexis, and I would not recommend hiring her if you want someone to respect your home. Again, I am not happy about having to write this, and she did take good care of my pets which is most important, but I don't want someone else to have to experience disrespect and level of unprofessionalism that I did. I still wish Alexis the best, and I hope this is a learning experience for future work. I hope that I will also regain confidence in Rover. I've been a fan of Rover, and I often recommend this service to other pet parents, but I am now feeling very disappointed, and not sure I can trust Rover or its sitters. I aim to have a positive outlook on all things, and hopefully some type of resolution and/or learning can come from this.

Alexis took great care of Buddy and Lovie. She's always super responsive and sweet with my kitties. Thanks Alexis!