Karen R.'s profile

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2019-07-14 14:02:46 -0500 answered a question How to change dog walking cancellation marked as Flexible?

Yes, it is exactly as Walt said. This is the cancellation policy page:

https://support.rover.com/hc/en-us/ar...

That information is explicitly stated in the Note, which applies only to walking and daycare services.

2019-07-12 15:24:23 -0500 answered a question I left a review for the wrong dog, how do I change it?

There's no way for you to fix it yourself. You will need to call Customer Support at 888-453-7889. They are the only ones who see those reviews anyway.

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2019-06-17 17:04:06 -0500 commented answer Pop up question by Rover.com cancelled a pending booking!!??

As far as I know, this is the only page where you can elect to receive only requests from repeat customers: https://www.rover.com/account/profile/services/

2019-06-17 17:01:30 -0500 commented answer Pop up question by Rover.com cancelled a pending booking!!??

While they may not be asked in the same format as your pop-up questions, I would think they are what prompted the query. Perhaps you should call Rover Customer Support to see how they should be changed to ensure that never happens again.

2019-06-17 16:59:38 -0500 commented answer Pop up question by Rover.com cancelled a pending booking!!??

I only see the questions for boarding. However, I assume there will be questions about the other services that are similar. I see one about flexible availability defined as "Allow me to book 1 dog above my normal capacity if the stay is 4 nights or longer and I'll only be above capacity for 30%..."

2019-06-17 14:47:14 -0500 answered a question Pop up question by Rover.com cancelled a pending booking!!??

Look over the preferences on this page from your profile settings to change the answers about flexibility, limits and customers:

https://www.rover.com/account/profile...

2019-06-12 16:20:09 -0500 commented answer no more paypal payments?

Thanks, Walt, although she wouldn't dial the '44' since that's the country code for the UK if you are dialing from somewhere else. The '808' part designates toll free.

2019-06-12 15:32:51 -0500 answered a question no more paypal payments?

Jen,

I see that you are in the UK. Payment options may be different than they are in the US. I suggest you call Rover's Customer Support to resolve. I'd post the phone number but am not sure it would be the same.

2019-06-12 01:28:55 -0500 received badge  Nice Answer (source)
2019-06-11 05:34:30 -0500 answered a question Expecting food to be included?

At the M&G, we discuss what they need to bring for the dog's stay. Then the day before they are scheduled to drop off their dog, I send them a message that includes a list of all the things they need to supply, with food, medication (if applicable), and a leash being mandatory. I also tell them that their dog must have an I.D. tag with their phone number on it even if the dog is chipped. The other items on the list (e.g., toys, beds, winter gear) are optional.

Deb has supplied the reason why it is never a good idea to switch a dog's food. Perhaps the owners aren't aware of the problems it can cause or they believe their dog can eat anything without ill effect. I would use that reason with the client, rather than the potential differences in the quality of the good.

2019-06-06 16:10:52 -0500 answered a question Why would Rover change my availability due to delayed Meet and Greet?

According to your profile, you only offer drop-ins and walks. I didn't think that this situation would occur with those services since sitters/walkers are capable of handling multiples of each on the same day. I don't do either of those services, so I am not familiar with the settings. Is there a setting which is limiting your availability to accept multiples for the same date?

In the case of boarding, just archive the request if you want to stay available to other potential clients. You can still book a request that has been archived and keep in touch with the client.

However, you should always let the client know that someone else could book you for the same time period and you can't leave a spot open for them. That is why you should have your M&G as soon as possible.

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2019-05-28 13:51:12 -0500 answered a question How much do you charge for pick up?

I charge $20 and live in a large urban area, but won't go more than a couple of miles away because of traffic. Remember, Rover now requires that pickup and dropoff fees are combined. It used to be billed each way.

2019-05-26 13:48:58 -0500 commented question Advice on who to contact or suggestions?

It would appear that a photo you took of the damaged couch is now in your profile. Was the Airedale the culprit?

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2019-05-22 20:25:06 -0500 commented answer Is anyone moderating this Q&A board?

You won't get any argument from me. CS's position is that, if a question is urgent, the sitter or customer will call them. But how many customers come here looking for Rover's phone number? I guess they eventually find it.

2019-05-22 15:35:08 -0500 commented answer Is anyone moderating this Q&A board?

They hold questions from new participants because of spamming. Supposedly they locked down the Sitter-to-Sitter board and, possibly, the Using Rover board to only those people who have registered on Rover itself. The "Dog" board was open to anyone and got spammed quite often.

2019-05-22 15:32:09 -0500 commented answer Is anyone moderating this Q&A board?

There used to be some drama and it centered around a couple of posters as I recall. Perhaps more, but I didn't read every single posting or question.

2019-05-21 14:00:45 -0500 commented question Floating around the FB Rover Groups - changes clients see when we archive?????????????

Does the reason show or only that the sitter has archived the request?

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2019-05-15 22:03:45 -0500 commented question Pay vet bill because of fly bites?

Curious, was the vet concerned? Did the dog need any kind of medical care as a result? My answer to your question about reimbursement would be dependent on whether the vet said it was no big deal.

2019-05-15 17:17:44 -0500 commented answer Is anyone moderating this Q&A board?

Correction: When I responded to the survey, I saw a response to my phone call from the same day. I didn't get an email though. Regardless, the response AGAIN wasn't for the problem. Instead, they advised that the person having the problem needs to be logged in. *rolling eyes*

2019-05-15 17:01:15 -0500 commented question Is anyone moderating this Q&A board?

doesn't look good for Rover as a company. It is very unprofessional and leads to confusion and frustration for customers. If the idea is only have a community for sitters (the one that was not announced) and have customers only contact Rover CS, then they need to make a decision IMO.

2019-05-15 16:56:11 -0500 commented question Is anyone moderating this Q&A board?

I completely agree. But if the moderation isn't real time and customers who come to this board aren't told there will be a delay, then they are doing themselves real harm from a customer satisfaction standpoint. Having links throughout the site to this board, which would appear to be not working...

2019-05-15 16:45:35 -0500 commented answer Is anyone moderating this Q&A board?

Nope. I just continue to rate their Customer Service people negatively, when I get their surveys after each phone and webmail interaction. I will follow-up though.

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