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Did you notice that Rover is asking about tipping?

asked 2018-12-10 17:05:09 -0500

When i went on the site recently, a pop-up appeared and Rover asked me for my opinion about tipping. First they wanted to know what form it should take. I can't remember all of them but in the list were gift cards and at the bottom was money. Then they asked about taking a cut of your tip. There were a range of answers from "yeah, it is okay" to "no, it isn't acceptable."

From my standpoint, Rover already takes enough in fees from our earnings to outright service charges levied on the customer (up to $25 per booking). In other service industries, the owner doesn't take a piece of the gratuity. Why should Rover use this as another way to pad its coffers.

Please make sure you answer this poll and think about all the sitters and walkers who are trying to eke out a living. Remember sitters who board or house sit are making a paltry amount on an hourly basis. Think of them when you answer the poll.

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2 Answers

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answered 2018-12-10 21:17:32 -0500

I saw the pop-up yesterday and responded to it. Sitters tips should NOT be subject to Rover service fees The chatter about this issue in the Facebook Rover Groups has said the same Sitters tips should NOT be subject to Rover service fees*

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Comments

I saw the pop-up and inadvertently exited or pressed an answer and it hasn't reappeared. I'm sure they count on that. Getting an email with a real survey link would have been preferable. The fact that Rover would even broach the subject of taking a cut of our tips is insulting and absurd.

Gregory F.'s profile imageGregory F. ( 2018-12-12 18:52:04 -0500 )edit
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answered 2018-12-23 02:57:13 -0500

Rover takes enough of a cut.

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