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What do you do to get reviews for repeat stays?

I'm in a very fortunate position to have several repeat clients. For example, in the first two weeks of December, we've had (3) repeat stays. Here's the issue - I'm having a hard time getting reviews for the repeat stays. It's been fairly easy to get reviews for first stays but not so much for repeats. I've been putting a small gift in the pups bag with a hand written thank you card - at the end of the note I ask for a review. I know when I looks at items on other sites - like Amazon - that I normally looks for recent review so I feel like having recent reviews is important. Or is it? Maybe it's really not. Just wondering if any other sitters have had similar experiences or what your thoughts are on the matter. Last but not least - Happy Holidays!!

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I agree. I've had the same thing. Once is enough; I guess they say.

Neal & Bonnie S.

4 Answers

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Cheryl W.

I don't really ask for reviews for repeat stays, but I'm pretty sure Rover emails them and asks (maybe over and over). I think the first stay is the biggest - you'll get your praises then! You want quality reviews, not bulk, if that makes sense. You don't need something like "great, as always", when they left a prior stellar paragraph about you the first time, because that really says nothing.

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Thanks Cheryl - It does make sense. Thanks for your insight!

Christine H.

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Laura R.

Book a Stay
Portland, OR

I also don't ask for reviews with my repeat clients often. If it's been more than a few months since a previous review, I'll send a follow up message or ask the client in person if they'd mind leaving an updated review. I think it's great to have new reviews interspersed with things like "Laura has been our sitter for over a year and she's always our first choice..." which show that you continue to give excellent care and that you have loyal customers.

I have noticed that my reviews don't always come in as frequently as I might like since much of my business is repeat clients, but new clients will also notice if most of your reviews come from the same few people. I also don't want my recent reviews filling up with "thanks again," and "great as always." It' a trade off, and you'll have to figure out what balance you want to strike between getting frequent reviews and getting detailed, diverse reviews.

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Thanks Laura - I think I'm getting the gist of what you are all saying - the reviews from repeat clients will just junk up the profile. I like the idea of asking every few months - sounds like a great plan.

Christine H.

For instance, I have a weekly dog walking client. I don't want a new review from her every week. There would be times when all three of my visible reviews would be from one person, and she's unlikely to have anything new to say on a weekly basis. I'd rather have a review at first, and then a new review after a few months that can mention how we've been working together for months and why she continues to book with me.

Laura R.

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Jean D. & Ray P.

Book a Stay
Rogers, AR

I do not seek repeat reviews. With first time customers, I give them a doggie bag with a little report card that includes a graphic asking for a review. After that, I don't even mention it. I agree with Cheryl that I value quality over bulk. Also, you already have 29 reviews, so I can't imagine that you'd even need bulk at that point. Granted, it depends on the density of sitters in your area and competition.

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I like the idea of the graphic asking for a review for the first stay. Thanks Jean for taking the time to reply - love to hear from the experts out there.

Christine H.

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Mandy W.

I too have a problem of getting reviews, even the first timers. I asked at the end of the stay, owners agreed, but they often forgot. I do not want to bother people after waiting for the review a few weeks. However, I do not completely agree with not asking repeat clients to leave reviews, or repeat reviews are not as important. New owners can see that you have many repeat clients that way, and they represent a certain degree of trustworthiness. A few of my repeat clients understand that and are happy to help. In a perfect world, I would like every stay result to a review, no matter repeats for not :)

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What do you do to get reviews for repeat stays?

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