score:
0

Forgot to set Holiday Rates but have a Request?

Sarah B.'s profile image

I foolishly forgot to set my holiday rates but just got a request today from someone for Dec 15-Jan 1st aka completely within the holiday hike in rates, I believe.

Would it be inappropriate to tell her that I forgot to set the proper rate and it will be more expensive or would you just let it be? This dog seems like it could be a really good fit for my home so I don't want to annoy the annoyer/make her go elsewhere but I also don't want to sell myself short

3 Answers

Sort by ยป oldest newest most voted
score:
1
Laura R.'s profile image

I'd consider phrasing it as something like this: "I've been in the process of revising my profile with the recent changes to Rover's website and I had not yet selected my holiday rate when I received your request. My holiday rate for that time period would be $X per night during the holiday season, but since my rate schedule was unclear at the time you contacted me, I'd be happy to offer you a discounted holiday rate of $Y instead."

This gives you the option to both charge a more appropriate holiday rate and make the customer happy by offering them a discount.

score:
1
Frances M.'s profile image

I would tell her that your regular rate is $ but for the holidays you charge $ and that you will update your rates to show accordingly. I don't charge the holiday rate for the whole week as Rover suggest I only charge for the day of and the day after unless it's Christmas then I charge Christmas Eve and Christmas day. I just had to tell a non-Rover costumer about my rate after the fact and she was fine with it because it's only for those 2 days and not the whole week. It's up to you what you charge but telling the customer about your holiday rate is normally not an issue since they expect it to be a bit more expensive during the Holidays.

Comments

Thanks. Do you think I should bring this up now or after the meet n greet (if all goes well)?

Sarah B.'s profile image Sarah B.

At the meet and greet when you see everything is going well and it will be a good fit.

Frances M.'s profile image Frances M.
score:
1
Deb A.'s profile image

I'd suggest you do the meet & greet to ensure a good match. If everything looks good, let the person know that you hadn't set holiday rates yet (you can choose to let the person know this is your first booking request for that time period and/or you're a newer sitter to Rover), and let them know what it would be. With face to face contact, it seems you'd be able to work out something both of you are comfortable with. You may want to read Rover's statement explaining holiday rates, as follows: https://support.rover.com/hc/en-us/ar... It explains that it's a busy in demand time and provides dates.

Related questions

Is Rover.com making Rate Adjustments now??

What Does the Fee Include?

How do you handle when owners are stuck in another state because of storm? Charge more for the nights proceeding? Same rate?

How do you ensure fleas aren't an issue

How do I get paid if the dog stays an extra night?

Do you let guest dogs sleep with you?

Would anyone from the eastbay of S.F. like to carpool to the Reindeer Parade on 12/14? Posted by Monica P. in Walnut Creek, CA

Is it safe to do a spend the night meet and greet at the clients home?

Is the Rover Protection Worth the cost?

How much should I charge for dog walking?

DISCLAIMER: The information made available on this forum is provided by third parties and not by Rover.com. As further set forth in our Terms of Service, Rover.com does not make any warranties regarding such information, and you should conduct your own diligence before relying on it.

Need Help?

© 2016 Rover.com. All Rights Reserved.