Boarders: Editing Rates?

asked 2015-01-03 09:20:57 -0500

Looking for some help with maneuvering rates within Rover. I increased my rates the first of the year, but would like to offer my existing clients a discount. Is this possible? I read something about editing details once a stay is booked...

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2 Answers

answered 2015-01-03 10:13:56 -0500

Hi Leighann,

You can't edit the stay total once its's been booked and paid, but you can edit the total beforehand. There isn't a spot to specify the price for existing customers, but what I've found in the last two and a half years is that a verbal confirmation will do the trick!

If I had raised my price, and received a request from a past client, I would reply back something like 'Of course, we'd love to watch _ again! - I slightly raised my prices but will edit the total to honor your original price per night.'

Sometimes people like to confirm each and every time that I will discount the stay, that's fine - but it's also gotten to the point with others that they just know I will edit the total before I accept the booking. Hope this helps! Let me know if you have any other questions, I have a lot of experience with this.

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How do I edit the total?

Leighann H.'s profile imageLeighann H. ( 2015-01-03 11:30:01 -0500 )edit

When you have a pending request, click 'Edit Total' (I believe thats the text) It's right next to the total amount. That will let you apply discounts, charge for pickup/dropoff etc.

Amber C.'s profile imageAmber C. ( 2015-01-03 11:55:38 -0500 )edit
answered 2015-01-21 15:35:34 -0500

what about discounting rate for 2 dogs for 9 days? Right now my fee would be $450. Any suggestions?

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You have options when setting rates. On the page where you edit your rates, input how much you want to charge a night to board a 2nd dog in the "additional dog rate" box. To adjust your rate for an extended stay, enter what you want to charge a night in the" extended stay rate" box.

Laura L.'s profile imageLaura L. ( 2015-01-25 15:28:14 -0500 )edit

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