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Client is coming from out of town and wants my personal number so I can set up a m&g with her son?

I’m pretty new to rover and have a request to board a dog from a client who is traveling here from across the country. I suggested a virtual meet and greet but they asked if I would be willing to meet their son in person since he is local. Initially I agreed because that seemed reasonable to me, but they immediately asked for my personal number so he could call me to set up the m&g. I told them I don’t give out my personal number until after a meet and greet and asked again if they would be willing to video chat first but they say the time difference would make that hard (…it’s only 3 hours lol. And I have a super flexible schedule). Has anyone else had a request like this from a client to meet with someone on their behalf who doesn’t even have a Rover profile?

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I would be very careful with that. Plus, where is the dog? Is the dog with the local person?

The dog was supposedly with the client across the country and not the son. I was thinking I would meet him at a coffee shop or something, definitely somewhere public, but she wanted me to let him come to my house! Without the dog! I’m totally convinced now that they were scammers.

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While not all out-of-town requests are scammers, that fact plus the request for your personal phone number should raise alerts. I have no idea what the purpose of meeting the son is (and why can't the dog stay with him?); meeting the dog and the owner are the only relevant things.

I would suggest you contact Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] to inquire about the client's past history, if any, on Rover. They may not tell you much, but you do have concerns because they are not local and you have no other way of verifying them, given all the scammers that plague this site.

Oh yes, don't give out your personal phone number.

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Thank you for your response! My guess was that their son’s home isn’t suitable for pets and maybe they are staying with him but idk. Either way, they refused to video chat with me and declared we had “reached a bypass” (lol) so I reported and blocked them.

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I usually don't give out my number as Rover supplies a number for them to call already that is forwarded to your phone, I don't really see the benefit of giving it out. I have only given (rarely) out my personal number to repeat clients that I've had a positive interaction with. I have had requests that were clearly scams and have reported them to Rover. So beware it does happen.

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I get sending someone else to come check out my place and me before a stay, especially if they are from outta town and coming here but they don’t NEED your personal #. They can call with the rover #. Some don’t know that isn’t your actual number or that they have one assigned to them either. If they push it then that’s weird and they doing something with it

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I had a scammer with similar red flags - coming from out of the country, wanted me to contact him on his personal number. It was hard to get answers from him. There was no information on his pet. Then he asked if I could do some personal errands before he arrived. I told him no, that I do pet care only. That was the end of it. I looked up Rover scams & this is fairly common. If you accept the request & stick with them long enough, eventually they ask you to buy stuff for them before they arrive & they will send you a check. The check is no good - not sure how they end up benefitting from this.

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I had an owner request boarding services for his dog, "Sparky". He was vague about the time frame, but very insistent to do a m&g ASAP. I didn't have a great feeling about this guy,but didn't want to be rude, so I told him I only do m&gs when my brother (who happens to be a SWAT Sargeant) is here. Never heard from the guy again, and his profile is gone. I guess my point is that if something seems a bit off, trust your instincts.