Is there an official cancellation policy for boarding?
Is there an official Rover cancellation policy?
1 Answer
The cancellation policies can very by sitter and are listed on the profile near rates except for dog walking, day care, and recurring services, which are always set to a same-day cancellation policy.
Policy options
Same day
For boarding and house sitting:
Your client will receive a full refund if they cancel before the booking begins If your client cancels after the booking begins, they’ll receive a 50% refund for the first 7 days of the booking, and a 100% refund for any days after that. For walks, day care, and drop-ins: Your client will receive a full refund if they cancel before the booking begins
One day
Your client will receive a full refund if they cancel by 12:00 p.m. the day before the booking begins. If they cancel later than 12:00 p.m. the day before the booking begins, they’ll receive a 50% refund for the first 7 days of the booking, and a 100% refund for any days after that.
Three day
Your client will receive a full refund if they cancel by 12:00 p.m. 3 days before the booking begins. If they cancel later than 12:00 p.m. 3 days before the booking begins, they’ll receive a 50% refund for the first 7 days of the booking, and a 100% refund for any days after that.
Seven day
Your client will receive a full refund if they cancel by 12:00 p.m. one week before the booking begins. If they cancel later than 12:00 p.m. one week before the booking begins, they’ll receive a 50% refund for the first 7 days of the booking, and a 100% refund for any days after that. Note: All times are based on the sitter’s time zone
Will my cancellation policy apply to booking date change requests?
If your client shortens the length of their stay at the last minute, your cancellation policy will apply. Keep in mind that you can waive your cancellation fees for a particular booking at any time.
For other modifications—like changing the number of pets or increasing the length of the stay—the price will be adjusted accordingly based on your additional rates.
If a client simply wants to change the dates for their booking, they wouldn't incur a cancellation fee. Here's an example of a date change request:
A sitter has a one-day cancellation policy. On Sunday evening, an owner requests to change their Monday through Wednesday boarding stay to Wednesday through Friday instead. In this scenario, a cancellation penalty will not be charged. If you want to apply a cancellation policy to last-minute changes like date change requests, you can initiate a booking request for the new dates, and then ask your client to submit a cancellation request for the original booking.
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