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How to get paid for a daycare cancellation?

I have a dog owner who booked daycare a several days ago. One hour before the stay was supposed she cancelled. If it was a boarding situation, the normal cancellation policy would apply (or the owner may not even bother to cancel) so I would still get paid for being available.

However, since it is a daycare, I have to send a Rover Card to get paid. Sending a Rover Card for a dog that didn't arrive seems very weird.

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Walt G.

Doggie Day Care has a same-day cancellation policy and the money should be refunded unless the client canceled and told you to keep the money, then you need to start and end the rover card

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Thanks. I didn't know that. It's never come up. Does it say that anywhere? Can I change this preference? If I make myself available for 12 hours to actively sit a dog, it's the same commitment as boarding in my view.

Brian M.

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Karen R.

You can't change the cancellation policy for daycare; it is same day. I've included the relevant links below.

Note: You might notice you're not able to select a policy for dog walking or day care. This is because dog walking and day care services are always set to a same-day cancellation policy.

https://support.rover.com/hc/en-us/arti…

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How to get paid for a daycare cancellation?

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