what does extended care mean?
I just had someone sent me a booking request for 2 puppies and it also list extended care under the regular payment and I am not sure what that means??
2 Answers
This is great. I just had a repeat client notice this on his most recent booking. He was very receptive to the extended rate.
Rover sent me an email on July 11 that they are testing "extended care rates." This means that the client entered a pickup time that exceeds the 24-hour increment. So you will be compensated for the additional time past the 24- hour period.
If the end time is scheduled 2-8 hours later than the start time on the first day, your clients will be charged an additional 50% of your daily rate. (Example: If your nightly rate is $30, your extended care rate for an additional 2-8 hours is $15.)
If the end time is scheduled 8+ hours later than the start time on the first day, your clients will be charged the full price of an extra day. (Example: If your nightly rate is $30, your extended care rate for an additional 8+ hours is $30.)
This FAQ in the Sitter Resource section has additional information:
https://www.rover.com/blog/sitter-resou…
Finally, Rover is addressing something sitters have been complaining about forever.
Comments
FINALLY!!!!