How are cancellations or rescheduling being handled due to the COVID-19 and vacations being cancelled due to travel ban? We have booked with a sitter for 10 days and flight and hotel is now being cancelled due to travel bans. In addition my husband is 65 years old with heart condition and not allowed to leave our home.
Karen's answer is correct. Another option is to contact your sitter and explain your situation. The sitter may authorize rover to make an exception to cancellation policy as part of good will and future bookings, even if it's a financial loss now.
Here are the step-by-step instructions on how to cancel a booking:
https://support.rover.com/hc/en-us/arti…
At the bottom of the page, it says that refunds are given according to the sitter's published cancellation policy (flexible, moderate, and strict) and when you initiate the cancellation. Those are explained here:
https://support.rover.com/hc/en-us/arti…
If you have other questions, you should direct them to Rover's Customer Support team at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]