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owner cancelled two week long gig, how do you handle cancellations?

I have a client who booked me for a two week stay over a month ago. Now they may cancel, and my profile lists a "moderate" cancellation policy. They are now asking "what is your cancellation policy".

while I found that I put "moderate" as my cancellation policy in my rover profile, I don't know what this means? since they notified me in advance, do I just let it go? Does Rover have a standard fee withheld if an owner cancels a booking?

2 Answers

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Refunds depend on your stated policy and when they cancel.

It is all explained here:

https://support.rover.com/hc/en-us/arti…

The definitions are immediately visible to anybody looking at your profile, when they hover over the word Moderate. There's a pop-up explaining exactly what it means.

I took a look at your calendar. If this is for the block of time shown as unavailable in April, then they've certainly met the time requirement even if you had a strict cancellation policy.

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Does Rover have a standard fee withheld if an owner cancels a booking? Only what is documented in the link Karen provided, sorry but even if you set your policy to strict you won't be compensated if they cancel with this much notice. This is a fairly happening occurrence as clients change plans frequently. Best of luck going forward.