What if they don't come back in time and keep extending their stay?
What if clients do not come back?
2 Answers
If you know the customer is going to be trouble I wouldn't waste my time. Your time is valuable and they are not respecting it. If they are changing the dates so often I would call them up and tell them you need a specific date and time of drop off and pick up so you can schedule other dog sits accordingly. I have learned my lesson. If the customer is troublesome I don't accommodate them. I run a business and people have to respect my rules and regulations. I need specific dates and times. If they don't come back on time charge them for the extra days, at that point you would have to call Rover so they can adjust the rate on their end. I am not sure if we can edit it on our end if the customer has already been charged. I hope everything works out but just for your sanity I would not go through the trouble. In this business you have to pick and choose your battle.
Frances has given you some very sound advice. You need to be firm with these people. You can have flexible pickup and dropoff times up to a point. I emphasize to clients that I am not an open-24-hour Starbucks. Settle on those times and tell them that there will be additional charges if the dog is not picked up as scheduled. A kennel would charge, so should you. If the pickup time affects your work schedule, then they won't be able to pick up their dog. Those are the rules. If they've already paid, then cancelling will affect your record on Rover. Better to add on charges via the "extend" function and have them pay before pickup, than back out now.