How do I add rates for late pick ups to my profile?
My first booking was 12 hours beyond the pick up time on the boarding. I charged additionally for day care but the client was not happy and did not leave a review. My second booking, the owner did not return for another day. I feel that he knew this in advance, but to save money, was going to let his dog go without his meal that last day. I got a good review but feel this is wrong. I did not feel right about knowingly letting the dog go without and did another visit at no charge. This 3rd booking is running 4 hours beyond pick up time for the boarding. I am tied down while this pet is in my charge. I want to be able to post late pick up charges in my rates so that I am not taken advantage of.
Is there really a way to make them pay for a late pick up? I go over my policy at the meet and greet, but things happen when people travel or they can be dishonest. I'm not strict about a 24hr mark but 6-8 hours is too long. But after the stay is booked, the owner doesn't HAVE to agree to a change..