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I have two overlapping boarding requests, how do I let one down?

I've had two overlapping boarding requests - they came in almost at the same time. I have the meet and greets set for Saturday and Sunday.

I feel one is a way better fit for my household, but I feel awful letting the other one down.

How should I approach this?

Comments

You could simply let the other know that someone contacted you first and that you only accept one dog at a time for safety reasons (to prevent a fight or spread of diseases amongst them (parvo, URI, etc.)). Always offer an alternative Rover petsitter if you know any sitters in your area!(:

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You have to do the right thing for you and your business, so you may have to decline a booking. Choose the dog and owner that you feel are the best fit for your home and tell the other one you have already filled your booking spot. Best of luck