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Why is the profile review taking so long??

Nimisha G.'s profile image

Hi! I have registered as a sitter on Rover. I received an e-mail about the final step in the process which is the background check. I have uploaded the required documents at Checkr but haven't heard from them yet. You have mentioned that it takes about 1-5 business days but it has been about 12 days since I sent a reply. Could I please get some updates on my application and the next steps?

https://www.rover.com/account/profile/?ref=header (https://www.rover.com/account/profile...)

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Walt G.'s profile image

Rover support does not monitor this forum so you should reach out to them @ [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

Take a look at your profile page to check your status. https://www.rover.com/account/profile/

You may see a banner letting you know your profile needs a few updates before we can move forward. Check your email for details on what should be updated.

However, if you see X marks next to any section, that means your profile is not yet complete. Complete each part of your profile until there are no more X's.

Then, the sitter team will review your profile and get in touch with you via email, typically in 5-7 business days.

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