I just received my first negative review which not only false and based on accusations that were not even remotely true. Is there a policy to remove bogus reviews?

I understand and I agree Thank you for the advice The anger got the best of me

I thought the same at first because you have to click on more to see the negative part, plus I was prompted to read more based on Joel's response to it. It is Janet B. I see Joel has had many clients come to his defense and her review is way back in the pack.

Also if you read all the 8/25 reviews and testimonials that Joel has solicited from friends and clients, you'll see how they reference a negative review. They are long and some use ugly language. All of that calls more attention to the original review, which had been buried.

I don’t see how anyone used ugly language The fact that she made a false accusations and claims againsts me without any proof and I was able to prove and counter her statements during the written dispute

I understand what you’re saying but using slanderous remarks because Rover wouldn’t cover her damages. Which obviously there wasn’t any is ridiculous and shouldn’t even be allowed to leave a negative review

She also got a full refund despite there wasn’t any justification. Submitted false statements and disputes and her dogs biting me which I submitted. In my opinion, people that use rover to heir advantage to make sitters look bad shouldn’t be allowed

As soon as the word "liar" is used, the tone becomes ugly.

That may be true I’m sorry I’m just frustrated about this situation and how it was handled

I’m over it and moving forward and appreciate your insight and although she was extremely dishonest and even my work and pictures speak otherwise I’ve never had this happen to me and it caught me by suprprise and anger I like to leave everything perfect. So this “bad review” was outrageous to me

I will thank you so much