Do you take back up contact info?
I am doing my first boarding, and although I have done all communication through the app and plan to I want to ask for their direct phone number in case of any issues with the app and I need to get through to them. I can't think of anything worse as a dog owner of having something happen to my phone and not be able to get in contact with the person watching my dog.
Are we allowed to ask for their direct phone number (cell) and give them ours just in case but still default all communication through the app?