Owner needs to cancel last minute on day of stay - Will I be penalized for doing a sitter cancel?
I had a boarding booked for today, but the owner messaged me this morning saying that their plans fell through and that they wanted to cancel the boarding.
I am just starting out and they were a repeat client so this is not a really big deal to me, since they were the second person to book me when I had no reviews and I appreciate that.
My cancellation policy is moderate, so they can not get a refund if they cancel it themselves since the stay is technically in progress.
If I do a cancellation as a sitter, and select that the owner's plans changed and that they requested the cancellation themselves:
Will the owner get the full refund?
And, will my standing on Rover be affected negatively?
Thanks!
I would not cancel the booking but instead have the client cancel. You have a moderate cancellation policy which is listen on your page clearly when they book! You are not choosing to cancel the stay-you should not be penalized.
If your policy is moderate they will be charged for part of the stay Even if they cancel