Pet owner changed booking dates to 3 nights when it was acutally 4 nights to pay me less?

Are you certain that you accepted the booking for 4 nights vs 3? Did you perform the service BEFORE the client accepted the booking?

And $15 a night is ridiculously low

It may have been a simple mistake. (and just an FYI only you and Rover are able to see the Review you left for an owner, so really it makes no difference)

Being that the stay was recent, I would shoot the owner a message letting him know that you were balancing your books and noticed that your totals were off. For some reason his stay was marked down from 6/16- 6/19. You apologize, your not really sure how that happened? You know that they had discussed the 15th and it originally came in as the 15th but not sure, A computer glitch?? humm.. really odd (and even though you know he changed it, I would pass it off as your not really sure. This way the conversation stays friendly and he does not feel attacked).let him know that you are going to go ahead and contact Rover so they can get the correct dates in but just wanted to give him a heads up first.

Or you can go with the approach that you noticed on your billing you only got paid $xx, When it should of been $xx for the 4 nights ($$ a night). You know when the reservation first came in, the total and dates were correct, you are not sure what happened. You were going to contact Rover so they can add on the 15th but you wanted to double check with him first and make sure that he gets charged for the correct dates and that he doesn't get over charged either.

These are the two approaches that I would take. Then really do call Rover, they can add the date on for you, so you get paid.

When the owner sent you the original booking for 4 nights, you would have needed to accept it. The customer could not have modified it after you clicked "Book It Now" or paid anything less than what you agreed on.

Agree with Walt, $15 a night for house sitting is insanely low. I also have to assume you are not providing 24-hour care for the dog for that price either but more of an a la carte service: charge for sleeping there overnight, plus charges for walks, and/or drop-ins??

So I think what happened was that the booking was for 4 days, which both agreed to, but then the client changed it to 3 days and processed the payment. Sitter then clicked 'confirm' without checking the dates/price, and completed the booking as they had discussed without realizing the change and only two days after the end realized they were paid less than expected. Sitter then reviewed the booking and realized the dates and therefore the total had changed. Sound right?

I've actually had this happen to me before and I gave someone a huge discount I wasn't intending on giving. What happened was my client wanted 3 visits on day 1, and 1 visit on day 2 (4 visits total) but since we can't set that up on our end the booking went in for 6 visits and I adjusted the price total to be minus the extra 2 unneeded visits. Client then decided they didn't need the second day after all (so only 3 visits total) and removed the extra day but the price credit of two visits stayed on the booking sheet and they submitted their payment to me. I didn't notice the change until after I had confirmed it (my fault) and realized the client had only paid for 1 visit.

I was extremely upset, and I probably should have gone back to argue for payment for the work they were requesting, but I was new and decided this was a live and learn situation and completed the booking. Now I make sure I double check the price and dates before I click confirm, but it doesn't feel good to be in that situation at all. I wish Rover would notify us that the client had modified the booking request so we have a heads up before we confirm.

Also, while I don't see how the client couldn't have realized it, I don't think they meant to short me at all, and they're actually a repeat client of mine now, and when they cancel visits they let me keep the payments so... in the end it worked out.