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Should Sitter Have Eaten Food From Our Freezer, Etc. Without Asking First?

Not sure where to post this, so chose Sitter-to-Sitter.
Over the past year, we have used several different Rover sitters to house-sit/watch our dogs, but recently had an issue that we've not encountered before. We were gone for a week and returned to find that the sitter had gotten into our freezer, found our ground espresso, and used our espresso machine (carafe and parts were in dish drainer.) She also ate chocolate truffles that were stored in the freezer (wrappers in trash) and used chocolate chips she found there to make a batch of cookies (cookie crumbs all over kitchen counter, cookie sheets/mixing bowl unwashed in dishwasher, and unwashed cooling rack put back in cupboard.) She may have also used our flour, sugar, etc. also, but I can't be certain.
I have not mentioned this to her and am struggling with how to handle it. I did not specifically ask her not to use the espresso machine, and I did not clarify that she should bring her own food, so maybe I am partially responsible. It was never an issue with any of the other Rover sitters, so I just didn't realize that it needed to be discussed. But I do feel that she should not have taken food from our freezer or used our baking equipment without at least asking permission. Am I wrong?
She did seem to take very good care of our dogs, and obviously this is the most important thing. And she did most everything that was in the written instructions that we gave her. But I'm still upset and not sure how to write her a positive review.

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General rule of thumb when you're in someone's home is not to go snooping, and I consider going into someone's freezer to be snooping. I'm sorry that happened to you :(

I agree, Jennifer. I was honestly shocked. But I'm part of the 'older generation', so I wasn't sure if my expectations were too high.

Sitters eat as we get paid very little did you give her 10$ an hour to live on and your complaining about her eating when she was there a week? Omg im rolling over laughing at this. She had coffee and had some meals ? Expect it. You left for a week

She is living there! What is she supposed to do just sit on the couch and not touch anything? Order in expensive food so she doesn’t use your “equipment”? You’re looking in the trash and talking about crumbs. You’re happy with her service but complaining about CRUMBS. Yikes.

I would NEVER want to work for you how horrible and selfish

45 years old here. Standard house ethics in ANY case when looking after someone else's property. ALWAYS ask first. 2nd, clean up after yourself. It's just common courtesy.

Unless an owner tells you to "help yourself" - don't without asking. Use of bakeware is fine as long as you clean up. Taking care of your pet is the priority, but there is also the expectation that your home and it's contents will be as you left them. That is not unreasonable.

15 Answers

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During a meet & greet, ideally this would be discussed (in terms of what the sitter can use). She should not have helped herself to these items without either your expressed permission or asking you...and then not properly cleaning up after herself and putting things back appropriately was wrong.

You could choose to contact her and let her know that you were happy with the care she gave your pups, but in the interest of her future growth, you'd like to share what you felt she should have done better and discuss the details. Or you could let a little time pass so you're not as upset, and then write the review, acknowledging what was good and what could have been better.

Add'n.: I'm glad you indicated this was helpful. I agree that it shouldn't be necessary to tell someone to leave the house in the same condition and not help themselves to stuff. I tend to leave homes in better condition and definitely no alcoholic beverages consumed (because dogs can't drive and the dog may need something while in my care)

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Deb A.- Thank you for your response. Your suggestions are good ones. We did do a meet & greet before hiring this sitter and spent another 30-45 minutes with her a few days before our trip to go over all of the instructions, answer any questions she had, etc. But we did not discuss what she could eat or what appliances she could use. Will definitely do that with future sitters.
Our experience with Rover sitters has been a little eye-opening. Two of them did an excellent job of leaving the house as clean as they found it as well as taking great care of our dogs. (Unfortunately, neither of them is pet-sitting anymore.) The other two (including the one mentioned in this post) took good care of the dogs but left the house quite a mess. One left empty beer cans in every trash can in the house - including the bathroom! It just seems like common courtesy to leave a house at least as clean as when you arrive, but apparently not everyone was raised that way.

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You need to discuss all your expectations beforehand. It's understandable your sitter will eat and drink, and I can't imagine she would have to bring her own coffee maker and cups, and microwave. You didn't tell the other sitter NO alcohol in the house allowed?

Lenka - I agree - I should have made my expectations more clear. I have no problem with her using everyday appliances (coffee maker, oven). I DO have a problem with her going thru my freezer/cupboards and using foods without asking. Also no problem with alcohol - only with empty cans everywhere

You are a very tolerant person :) I would never allow a sitter to drink this much alcohol causing her to throw an empty can into each of your rooms. If you are at work, you do not drink or get high.

You didn't say how old the food-eating sitter was, but majority of regular people would ask you at meet and greet if they can use your appliances, shower, cups and TV.

I have no problem with an occasional beer. And she was at our home for 11 days - I didn't count the cans, but it's possible that she just had one beer a day. I can live with that. Just would have appreciated her emptying the trash cans!

I'd estimate that she is in her early 20's.

You should learn how to screen better and you must tell them what to do and what not :) Allowing them to booze and party means they will treat your house like they treat their own. Some better some worse.

We did screen - and contacted their references. Not sure what else we could have done. As I said - two we've used have been great and two have not. This has been a good learning experience, and we will address these things when we interview future sitters. Thanks for weighing in.

It wasn't supposed to sound like I was criticizing, sorry :) But when you hire young people these days, it's important to explain everything step by step, every single detail (food and friends, cleaning, loud music etc).... Us, older generation, think differently :)

We do. And we've learned from our experience :)

Have you considered using a sitter who boards in their own home? I cannot believe you have encountered more than one sitter with such bad manners! And no common sense! I would not use those sitters again. It’s tantamount to stealing in my opinion.

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Hi Laura,

Deb made some great points which I agree with and I am sorry you are upset!

As a sitter, I personally do not eat/use anything unless the owner has specifically told me I can use or that I have asked to use. For example: I have a regular client who specifically told me I could use the pool if I wanted and she will leave notes when there are fruits and veggies I can help myself to. I also asked that on the off chance my husband is with me, if he can come in and sit with me while I let the dogs out and what not. I do not go through anyones things and I do not use anything I did not have specific permission to use (depending on the job - the bathroom is a given so I don't ask about that one).

I also am very big on cleaning up after myself because, to me, it is very unprofessional to leave a client's house messier than when I got there. I normally end up leaving it cleaner than when I got there. If I use a glass for water, I hand wash it, dry it and put it back. I like to leave client's houses looking like I was never there.

I definitely think you have every right to let her know what you liked and didn't like and what your expectations are - just as sitters should be clear about their expectations (they want to bake cookies, make dinner, etc.). So no, I do not think you are wrong. Hopefully that helps and best of luck!

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That is just not acceptable behavior... I've been sitting 5+ years and even opening a client's fridge for the first time to put my own groceries that I bought away feels strangely wrong to me. I typically don't 'cook' when I'm house-sitting, I tend to just buy frozen pizza, TV dinners, etc that way I'm not using ALL the client's stuff and making a mess of the kitchen. I inform my client's that I provide my own groceries and aside from using things like salt and pepper or a dash of sugar for my coffee, I will definitely not be cleaning out their food supply! I also CLEAN the house before I leave. I wash all the dishes I used and put them back in their proper place, I clean off countertops, stovetops, I do a general clean of the bathroom, etc. I tell my client's, "Your house will either look exactly the same as when you left, with very little to no indication that I was even there, or it will look even BETTER than when you left." That said--I do not open anything that does not NEED to be opened and I don't go rifling through anything. Obviously, one has to get somewhat familiar with the kitchen and bathroom as they will be using those rooms, but I consider all other rooms to be off-limits and usually close all other doors to preserve the client's privacy. I would either talk to the sitter gently about this, or just not use her in the future. Like you said, the care of your animals is top priority but don't sacrifice your home in the process, the sitter is caring for your home AS WELL as your pets and the house should be treated with just as much care and respect. :)

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Thank you, Ashley. You and I think the same way. But this experience has shown me that not everyone thinks this way. So I won't assume and will communicate my expectations more clearly in the future.

I agree with Ashley. If the owner tells me to make myself at home, which many do, or to help myself to any food, I will but I also bring my own food. I would never leave a countertop dirty, or any dirty dishes in dishwasher or sink. I like to leave clients homes cleaner than when I got there.

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Hi, I've been reading through these posts and I am honestly seeing a lot of blame put on younger generations. As I happen to be part of that younger generation, I just wanted to defend us some and specify that not all of us are like this. Yes, unfortunately, many young adults these days have less respect for other people's property than previously. But a lot of that has to do with how that person was raised and our parents/influencers are part of your generation as their parents/influencers were of the next and so forth. I'm just trying to say there are bad apples in every batch, that's why you often gotta dig to the bottom of the stash to find the good ones.

Aside from the small rant (I apologize-just had to get that out), I agree with many of the other replies here. As a sitter whose just now starting to get some clients, I can confirm that you sorta learn as you go. I personally don't have to be told step-by-step everything I am allowed to do or not do, again this might do with how I was raised as well. To me, if the sitter really likes what they are doing and wants to continue, they will take absolute care to make sure they make a good impression. From what you described it sounds like these other two bad sitters you've had weren't too serious about this job and probably couldn't care less if you hired them again or not, it was probably just some easy money to them. But if you are concerned about getting a bad sitter again, I would recommend taking the advice that these other sitters have given you but also just go with your gut feeling. I honestly am still learning what questions and such to ask at a meet and greet so I probably seem a little unprepared when I show up, but every meet and greet I've gone to I end up sitting for because I guess they can just see my love for animals and that I'm a real genuine person. Many of them end up asking me about my personal life as well like what I am going to school for and such which I believe helps them get to know me better as well. As a last resort option, you could always purchase a home security system to put up inside. That way you could check on them while you are away if you are overly concerned about your dog's safety or the state of your home.

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I didn't read Laura H classifying ALL of the younger generations in her post. I only saw her talking about the Rover sitter. If I was dealing with a new sitter, and I had instructions being written out for my dogs, I would also clarify about the food and drinks in the house and what is allowed.

We can get into generational rants, but not going to help. There are awful owners and awful sitters. Jessica seems like she would be a difficult client. Trust me, I don’t want your food or baking equipment. But, a crabby women, pass!

I always bring my own food, but if they say help yourself to whatever, or that I should treat the place as my own, I am not bothered by that. If they don't say anything, I plan on eating my own food. Otherwise, I go by what they tell me. So far, every person I've sat for is happy.

p.s. I'm in my early 50's. I do NOT drink on the job, ever though. You don't know if they're sensitive to that while you're "on the clock".

I wouldn’t take or eat anything from a client’s home unless they said “help yourself to anything in the home.” I feel like 20 years ago it was very normal When babysitting and the parents would say “help yourself to whatever.”

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Maybe I’m doing it wrong...though most of my clients say I should help myself. If they do not say I can help myself I absolutely do not eat nonperishable food unless a client specifically states it is ok. I do eat produce that will obviously spoil if not eaten before the client gets back—but this only really happens for longer stays . I always leave a note stating what went bad and was tossed or eaten before it spoiled. I assume things like salt, pepper, condiments, sugar and maybe a splash of milk for coffee (I usually bring my own) are ok to use as long as I don’t use the last of it. The only reason to go into the freezer is if you need ice cubes, or are storing your own personal items. I assume it is ok that I use clients kitchen items to cook my meals. If I were to eat out all of my meals while house sitting the money I make house sitting wouldn’t be worth it. I like to bake so if I do bake anything like a pie or cookies (I’ve done both while house sitting) I always leave some for the client and bring my own ingredients. I never ever leave dirty dishes. The kitchen should look like it wasn’t touched when the client gets back and trash taken out. It should look like I was never there.

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Look at it this way: someone, a stranger, has just cared for your animals, house, and garden/lawn. Or some combination of those things. Chances are great that you didn't pay them, anything, for their time, or labor. Not that long ago, you'd have to have paid them quite handsomely, per night, for this work. Look up costs for a kennel, assuming you have pets, and then the cost for someone to care for your house and garden. Is that the cost of your espresso and a few cups of flour and choco chips? Are you truly upset that this stranger, who cared for your home, used a few dollars worth of food, and used your kitchen appliances? Come on. Even if you did pay them a per diem, plus overnight costs, is this truly an issue for you? That you are upset that you might have to wash a few dishes, taking --10 minutes of your time, when this person just cared for your home and everything in it, during your trip out of town seems pretty outrageous. Thank her, and next time tell your sitter to help themselves to anything, and not to fuss about clean up. Then thank them for their time.

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I disagree with EVERYTHING you said. Rover sitters, generally speaking, are strangers in a person's home ONLY being paid to take care of the pets, NOT have free rein of everything in those walls.

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I came looking for an answer on whether or not a sitter usually provides their own food. I met with my client yesterday and will be sitting for 3 nights starting tomorrow. While getting a tour and directions for the puppers, she mentioned I was welcome to anything in the pantry. I said thank you, but I planned on bringing my own food as not to cause an inconvenience. I thought this was normal, that a sitter would bring their own food, but after she mentioned it I was wondering if I was wrong as this is my first client. Im 19 and I would never dream of going to someone else's house and rummaging through their cupboards. Especially when they're not home. I don't even help myself at my sister's even though I know she doesn't care without asking first. I couldn't imagine doing it to a stranger. Maybe not everyone thinks like I do and it's not common sense, so maybe expectations should always be laid out better but good heavens I could not.

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Your instincts are spot on. No sitter should assume he/she is welcome to use anything in a client home.

I second what Karen said.

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When I stay at clients I bring my own food and drinks. Most clients tell me make yourself at home. I usually bring my small grill to use outside then the owners say use ours. I have cooked before but the client knew it. I also clean the house, vacuum ,water, change sheets all before I leave and the clients are so grateful. If I do eat something I replace it, Since they game me permission.

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I eat their food. They always say have what you want so anyone that well nobody’s ever said don’t have what you want this is a first. So it’s common place to allow the sitter to eat food if they are living at your house what else are they going to do if you are having them there housesitting? They have to eat don’t they? We get paid very low rates and we would have to leave the animals alone to go get food And can’t even afford it so yes eating is the perk that makes it up.

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