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Why does my profile say that I don't send pictures to all my clients? How does this number reset?

I send pictures of every single dog that we board or daycare. I don't understand why it says on my profile that I only send 70% of customers pictures, and it actually makes me quite angry. I spend a lot of time trying to get good shots of dogs, and the 70% number is very prominently shown on the app. How do I raise this? also, even If by some magic all my pictures started counting, since I have over 150 stays, I would never be able to get that number back up to 100%. how can i fix this?

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It is based off the last 10 pets you watched, who had requested a photo be taken.

(If any of your stays were recent that you did not send a picture to, it is still not too late. Granted, the idea is to send pictures during the stay. But the computer still recognizes it as sending a picture)

**One thing that I have realized was that if you are sending pictures through your text messages to the owner, when they have multiple reservations booked, the pictures are posted on their last reservation. (So lets say that I booked you for an over night stay today, and again for next month. If you send pictures for today's booking through text messages, the pics will be posted on next months reservation.) When a client has multiple bookings you need to make sure you go into the clients account under the correct reservation dates in your "current stays" mail box.

You can either look in your past stay mail box going through each one and see who does not have pictures. (when you open the reservation, right above your communication between yourself and the client you should see pictures you took for that stay. ) Keep in mind that it is not always just your past 10 clients, it is based off the last 10 clients who requested a picture.

If you don't feel like doing all the leg work, you can contact Rover support and they can tell you which clients you missed.