I have reserved a time with Katie Landers for May 31 to June 3, 2018 and have already been charged on my credit card. What is your policy if I cancel because of unexpected circumstances.
Hi Beverly - Each sitter chooses one of three cancellation policies and can have different cancellation policies for each service. However, even the strictest cancellation policy provides a full refund if you cancel over 1 week prior to your stay. For a full description of Rover's cancellation policies, see https://support.rover.com/hc/en-us/ar...
I hope that answered your question! Welcome to Rover.